Shipping policy

Last Updated: July 31, 2026

At Reeya Designers, we are committed to delivering your orders safely and on time. We work with reliable courier partners to ensure a smooth shopping experience. Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

  • We currently ship to all major cities and towns across India.
  • International shipping may be available for selected locations upon request. International shipping charges, customs duties (if applicable), and delivery timelines will vary depending on the destination country.

2. Order Processing

  • All orders are processed after successful payment confirmation.
  • Standard orders are processed within 1–3 business days.
  • Customized, altered, or made-to-order products may require 5–10 business days for processing before dispatch.
  • Orders are processed only on business days (Monday to Saturday), excluding Sundays and public holidays.

Please note that placing an order does not guarantee same-day dispatch.

3. Delivery Timeline

After your order has been dispatched, the estimated delivery time is:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–7 business days
  • Remote Locations: 7–10 business days

Delivery timelines are estimates and may vary due to:

  • Customer location
  • Courier partner operations
  • Weather conditions
  • Government restrictions
  • Natural disasters
  • Public holidays
  • High-demand periods such as festive seasons or special sales

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.
  • We may offer Free Shipping on selected products, promotional campaigns, or orders above a specified value.
  • Additional shipping charges for remote or special serviceable areas, if any, will be communicated before dispatch.

5. Courier Partners

We ship orders through trusted and reputed third-party logistics providers.

Once your order has been handed over to the courier partner, delivery is managed by them. While we continuously monitor shipments, actual delivery timelines depend on the courier's operational network.

6. Order Tracking

Once your order is dispatched, you will receive:

  • Tracking ID
  • Courier Partner Name
  • Tracking Link (where available)

Tracking details will be shared via:

  • WhatsApp/Email/SMS

Customers can use the tracking information to monitor the shipment directly through the courier partner's website.

7. Shipping Address & Contact Details

Customers are requested to provide complete and accurate:

  • Full Name
  • Mobile Number
  • Shipping Address
  • Landmark (if applicable)
  • PIN Code

Reeya Designers shall not be responsible for delays, additional shipping charges, or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

If you need to modify your shipping address, please contact us immediately before your order is dispatched.

8. Delivery Attempts

Courier partners generally make 2–3 delivery attempts.

If the customer is unavailable during all delivery attempts, the shipment may be returned to us.

In such cases:

  • Re-shipping charges may apply.
  • Refunds (if applicable) will be processed according to our Refund Policy.

9. Delayed, Lost or Undelivered Shipments

Although we strive for timely delivery, delays may occasionally occur due to circumstances beyond our control.

These include but are not limited to:

  • Courier operational delays
  • Extreme weather conditions
  • Transportation disruptions
  • Government restrictions
  • Natural calamities
  • Festival rush

If your shipment appears delayed or lost, please contact our support team. We will coordinate with the courier partner and assist in initiating an investigation or shipment claim wherever applicable.

10. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with during delivery:

  • Do not accept the package if the damage is clearly visible.
  • Record a clear unboxing video while opening the package.
  • Take photographs of the package and damaged product.
  • Contact us within 24 hours of delivery.

Claims reported without an unboxing video may not be eligible for replacement or further investigation.

11. Festival & Sale Periods

During festivals, promotional events, clearance sales, or other high-demand periods:

  • Processing time may increase.
  • Courier delivery may take longer than usual.
  • Same-day or expedited dispatch may not be available.

We recommend placing orders well in advance during these periods.

12. Force Majeure

Reeya Designers shall not be held responsible for delays or inability to fulfill deliveries due to events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Cyclones
  • Earthquakes
  • Pandemics
  • Government regulations
  • Political unrest
  • Transportation strikes
  • Technical failures affecting courier services

13. Contact Us

For any shipping-related queries, please contact our customer support team.

We will be happy to assist you with:

  • Order status
  • Shipment tracking
  • Delivery issues
  • Address updates (before dispatch)
  • Courier-related concerns

Ph: +91 7671 933 575
Email: info@byreeya.com 

14. Policy Updates

Reeya Designers reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website. Customers are encouraged to review this page periodically before placing an order.